AI, Employee Experience, and Productivity: Solving the Right Problems
As we stand at the crossroads of AI and human experience, it’s essential to remember a core principle of experience design: its greatest...
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The Experience Strategy Blog
Welcome to my blog, I'm glad you're here!
In this blog. I'll be exploring the latest trends, providing practical guides and sharing templates I use in my work to help you craft exceptional customer experiences that resonate and endure. Whether you're a seasoned CX professional or you're just beginning to learn about CX strategy, these articles are crafted to inspire, inform, and empower.
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My CX Toolkit: Resources and Templates
Access valuable templates, design-thinking tools, and frameworks straight from my toolkit. Over the years I've curated quite the collection of CX resources and templates. As a subscriber you will gain exclusive access to jumpstart your work with these valuable resources
Editable User Persona Template
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Editable Customer Journey Map Template
DESIGN
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