Why do so many AI tools fail to stick? In this article, I explore the real reason adoption falls flat—and it’s not about the technology. It’s about how we frame it, pitch it, and whether it solves a problem people actually care about.

Beyond DEI—Here’s an IDEA: Inclusion, Design, Experience, and Accessibility as a strategy for innovation, relevance, and impact.

As we stand at the crossroads of AI and human experience, it’s essential to remember a core principle of experience design: its greatest...