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Hi, I'm Nichola,
a Customer Experience Strategist.

I help organisations understand their customers so they can create stand out experiences that build loyalty and achieve business growth. 

About Me 

Throughout my career, I have worked alongside various brands to craft meaningful experiences that consider both business objectives and customer needs. Whether it's as an experience practitioner or a project lead, I have the flexibility to serve in different roles within a CX project.

a bio for an experience strategist called Nichola

What is Customer Experience Strategy?

How can I help you?

Exceptional customer experiences don’t happen by accident; they are intentionally designed and strategically planned.


The primary goal is to create consistently positive and distinctive experiences that foster customer loyalty and contribute to the overall success and competitiveness of the business.

Ultimately, satisfied and loyal customers contribute to increased revenue, reduced costs, and long-term profitability.

So, the big question is, how can that be achieved?

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Working with me

Tailored Business Services to Meet Your Unique Needs

Here at Nichola Wolfe CX Consulting, I understand that every business is different and I am committed to delivering personalised services that cater to your distinct needs. Your journey begins with a free 30 minute consultation, allowing me to grasp your aspirations and address any customer challenges you've identified. 


Armed with this insight, I will curate a bespoke proposal designed exclusively for your business, ensuring it aligns seamlessly with your goals.

Not only do I collaborate directly with businesses, but I also extend an invitation to recruiters involved in staffing for upcoming CX projects. If you're navigating through these waters, don't hesitate to reach out.

Let's Talk

Schedule a free 30 minute introductory call to discuss your ambitions. 

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